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Frequently Asked Questions


The buttons in NX are not working – I have NX Series 1847

The 3Dconnexion devices have a plug-in for NX called "3Dconnexion Plug-In for NX" or "3DxNX" for short. However, if the NX version you have is one of the NX Series 1847 it is necessary to make a few changes.


SpaceMouse not working in Adobe Reader DC

SpaceMouse input in Adobe Reader DC might be blocked by a security feature in Adobe Reader DC.


How can I find out whether the plugin for the 3D mouse in Solid Edge is loaded?

Open Solid Edge. Go to "Settings-> Add-Ins ...". Verify in the list of available add-ins the entry named "3Dcontrol" is activated.


I installed the latest 3Dconnexion driver but my 3D Mouse is not working within my application

Check if your application supports 3D Mice. There is a list of such application on the 3Dconnexion site.


What to do if a CadMouse is defect or shows cosmetic degeneration?

3Dconnexion is aware that some early batches of our CadMouse product line show signs of premature aging. This includes defect buttons or wheels and cosmetic problems of the metallic frame.